FAQ

Question Answer
What are your shipping charges? Our shipping charges are a flat rate of PKR 370 for all orders. This rate covers shipping and all applicable government taxes, ensuring the price you see is the price you pay for delivery across Pakistan.
Do you ship all over Pakistan? Yes, we proudly offer shipping services to all serviceable locations across Pakistan.
How long will it take for my order to arrive? Due to the nature of our curated, high-end brands, delivery typically takes 7-10 business days once your order has been processed. You will receive a tracking number via email once your package is dispatched.
Can I track my order? Yes. Once your order is shipped, we will send you an email with a tracking number and a link to the courier's website so you can monitor your delivery status.
Question Answer
What kind of products does Toystorypks offer? We are a dedicated home-based store specializing in high-end, premium kids' items, including educational toys, unique gifts, and essentials from internationally recognized brands.
How do you ensure product quality? Quality is our promise. We carefully curate products only from high-quality brands known for their safety, durability, and superior design. We believe in providing products that last and enrich your child's playtime.
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What is your return policy?

We Accept No Returns Or Exchange. In case if the product id broken, then Contact Us 
What information should I include when messaging about a damaged product? Please include your Order Number, the Name of the Product, and the Picture for the Refund.
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What payment methods do you accept? We accept [Common Payment Methods, e.g., Cash on Delivery (COD), Bank Transfer, Credit/Debit Card payments via a secure gateway].
How can I place an order? You can easily place an order directly through our website by adding items to your cart and proceeding to checkout.
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How can I contact customer support? Please visit our Contact Us page! You can reach us quickly via WhatsApp, email, or our primary contact number for any queries.